-
Hartamas, 8, Jalan 25/70a, Desa Sri Hartamas, 50480 Kuala Lumpur.
-
SS15, 38, Jalan SS 15/4b, Ss 15, 47500 Subang Jaya, Selangor.
FowlBoys' Story:
Fowlboys started as a passion project with no formal food and beverage experience. Beginning in a home kitchen, the brand scaled from a small side hustle to a successful business with multiple outlets. During Malaysia's MCO (the country’s Covid self-isolation measures), the team adapted by focusing on deliveries.
Through innovation and proactive management, Fowlboys expanded into cloud kitchens and opened physical stores. The brand's focus on digital platforms and delivery networks enabled steady growth despite challenges. What began as a small venture has evolved into a notable name in Malaysia's fried chicken market.
Solutions to FowlBoy’s Challenges:
Fowlboys Elevates its Growing Operations with Eats365: A Robust, Flexible Solution for Multi-Store Management Brand
As Fowlboys expanded, they outgrew their previous POS system, which did not provide the necessary features for their more sophisticated needs. To address this, Fowlboys transitioned to Eats365 for its comprehensive and flexible solution.
-
Fowlboys encountered significant issues with their Windows-based POS system, including frequent bugs and lag that disrupted operations. Eats365 Cloud POS provided them with real-time data, the ability to work on offline mode, and access to their data at anytime.
-
Eats365 provides a centralized management system that enables Fowlboys to efficiently manage multiple stores, simplifying report generation, menu updates, and staff permission controls.
Eats365's centralized control system and iOS-based platform are essential for Fowlboys, facilitating efficient management of multiple stores. This combination has supported their growth and improved business management.
Enhancing Kitchen Operational Efficiency with Eats365 Kitchen Display System
Another challenge Fowlboys faced is the efficient management of its kitchen operations, which are critical to overall success. This includes difficulties with order tracking, labor cost control, and maintaining high-quality customer service. To address these key operational issues, Fowlboys implemented the Eats365 Kitchen Display System (KDS).
-
The effective order tracking feature of the KDS directly syncs orders from the Eats365 POS to the kitchen, eliminating the need for manual order transfer. This integration reduces errors and enhances preparation time, allowing kitchen staff to prioritize orders effectively.
-
Additionally, the KDS offers flexible view modes, enabling kitchen staff to switch between detailed list views and streamlined summaries. This adaptability helps teams adjust to their current workflow needs, ensuring efficient operation during busy periods.
-
To further improve efficiency, the KDS incorporates targeted order item filtering, which allows staff to focus on relevant order items only. This feature minimizes distractions and enables the kitchen to concentrate on preparing specific dishes, enhancing overall productivity.
-
Moreover, the KDS provides a quick error resolution capability, thanks to its intuitive interface. This allows kitchen staff to swiftly identify and correct mistakes, ensuring high service standards and minimizing delays.
With Eats365, Fowlboys was able to optimize their operations, improve customer experience, and maintain efficiency across all outlets while minimizing staffing needs.
