5 Key Features An Enterprise Restaurant POS System Should Have to Boost Management Efficiency
As a restaurant owner, you might be familiar with POS systems. But a restaurant owner may not be satisfied with the simple restaurant POS functions. This article shows what features a restaurant enterprise POS system should have!
08 Jul 2024
What is an Enterprise POS system in restaurants?
An enterprise POS system is a popular type of restaurant management system
that enables small restaurant chains to operate as a cohesive group.
It covers cross-store operational processes such as financial management,
sales analysis, inventory monitoring, ordering and delivery, menu updates,
membership management and attendance statistics.
This system makes it easier for restaurant operators to track sales performance
across multiple stores or brands, enhancing management efficiency.
The 4 Major Advantages of an Enterprise POS System
In addition to simplifying core business processes for restaurant groups,
the irreplaceable value of an Enterprise POS System lies in its ability to provide managers with real-time access to critical data and quickly find solutions to operational challenges.
Let's explore more benefits of an enterprise POS system:
Advantage 1: Improved Multi-Store Management Efficiency, Insights to Identify Issues and Opportunities
An Enterprise POS System allows restaurant management to view reports
of all chain stores in real-time through cloud connectivity,
without waiting for branch managers to submit income settlements and sales performance data.
This enables restaurant groups to make timely decisions and adjust operational strategies to respond to market changes.
Advantage 2: Standardized Processes to Reduce Operational Costs and Risks
Waste in business operations is highly undesirable,
hence establishing of Standard Operating Procedures (SOPs) help to avoid errors and reduce time and supplies wastage.
An Enterprise POS System helps chain restaurants and F&B owners tycoons fully standardize and automate their business processes.
For example, the inventory management module can automatically track inventory levels at each branch
and control the daily sales quantity of products based on demand.
Read more about How Eats365's Customer Succeeded with Enterprise POS System.
Advantage 3: Synchronized Data for Easy Real-Time Inquiry and Operational Status Monitoring
When an Enterprise POS System achieves unified data management,
all branch data can be centralized on one platform, avoiding cumbersome manual operations and duplicate data entry.
This facilitates real-time monitoring of labor, sales, and inventory statuses across branches for managers.
They can adjust manpower and supply levels as needed, ensuring optimal resource allocation.
Advantage 4: Seamless Integration with Restaurant POS Systems and ERP Systems
The purpose of establishing an Enterprise POS System is to improve the management efficiency of restaurant groups.
If each branch of your restaurant brand operates independently with its own POS system,
or if your group plans to implement a large ERP system in the future,
the Enterprise POS System can integrate various APIs, synchronize orders of the same items,
and compile business information and reports from all branches.
This enhances cross-store collaboration and facilitates automated management.
How Does an Enterprise POS System Work? 5 Module Benefits You Should Know
The commonly used Enterprise POS System in the restaurant industry should consist multiple functions or modules, each focusing on specific business areas and using the same data to collaborate and meet company needs.
Popular modules include menu updates, sales reports, member discount management,
and attendance management, offering flexible integration and gradual expansion based on business needs.
Below are explanations of the purposes of five most popular modules that a restaurant enterprise requires to help building the most suitable Enterprise POS System and handling the dynamic nature of your restaurant business.
Enterprise Restaurant POS Module 1) Cross-Store Menu Management
When brand managers need to establish or modify menus for multiple branches,
they can copy the "menu template" to each branch,
apply the latest updates, and the branches can immediately start ordering, accepting, and preparing meals.
The Enterprise POS System should also allow branches in setting up customized options to maintain operational flexibility.
For example, branches in tourist areas may need multilingual descriptions, daily special sets,
or time-limited offers and prices, while the other branch in business area doesn't required.
A Restaurant Enterprise POS System should be applicable to such flexibility.
Enterprise Restaurant POS Module 2) Cross-Store Performance Analysis
The most common feature in Restaurant Enterprise POS systems is "cross-store operational reports",
which can consolidate total sales, order volume, average ticket value, and product sales
from all chain restaurants into a report.
For instance, the Enterprise POS System of Eats365 allows management to receive daily business reports from all branches.
The "Sales Overview" submenu can calculate daily, weekly, and monthly net sales, and based on needs,
it can summarize sales figures for specific periods, discounts, customer numbers, and specific dining methods,
helping managers understand the current situation and solve problems effectively.
Read more about Eats365's Multi-Brand/Location Management.
Enterprise Restaurant POS Module 3) Cross-Channel Membership Integration
To strengthen customer relationships, chain restaurants often integrate the CRM (Customer Relationship Management) module in their Enterprise POS System to store all customer order history.
This enables quick and accurate understanding of customer preferences, habits, and needs.
The CRM consolidates customer data from all branches, allowing customer and members to accumulate and use points across branches, fostering customer loyalty and encouraging repeat visits.
Eats365 CRM synchronizes member data across all branches and integrates with the most popular third party CRM systems like Eber, Advocado, Ocard and Mobile.Cards for member identity verification, ensuring a smooth shopping experience across all branches and channels.
Enterprise Restaurant POS Module 4) Marketing Promotions and Discounts
Facing a variety of consumers, the headquarters can plan various promotional campaigns for all restaurant brands and branches to attract new and repeating customers.
This includes brand-specific promotions like overall discounts (percentage or amount),
such as 10% off for social media check-ins or a $100 discount for student IDs.
It can also set up events, holiday promotions, special discounts under store-base, but at the same time making it easy for store staffs to select, send offers, and settle bills.
Enterprise Restaurant POS Module 5) Personnel Access Management
As restaurant branches adjust their workforce according to business needs with flexible working hours, accurate and compliant payroll calculation can be challenging.
With a Restaurant Enterprise POS System, the employee attendance and clock-in/out records and procedures can be easily done in the Restaurant POS system.
Furthermore, the headquarters will be able to set up tiered access permissions for different levels of employees by restricting visible or editable contents on the management backend (Merchant Portal).
Eats365 Restaurant Enterprise POS System: The Top Choice for Chain Restaurants in Malaysia, Taiwan & Hong Kong
Eats365 Enterprise POS System offers all basic functions of an enterprise POS system should has, including:
cross-store menu management, report analysis, member points, and promotional discounts,
helping groups set clear execution plans and goals to enhance management efficiency.
Moreover, Eats365's Enterprise POS System integrates seamlessly with other software solutions via open APIs,
synchronizing business information or reports of the same items from ERP systems with solid testimonials from popular chain restaurants from Malaysia, Taiwan, Hong Kong, and 24 other markets.
Taiwan's restaurant group "Honkaku Japanese BBQ" leverages Eats365's integrated advantages, automatically transmitting business reports to the ERP system after daily operations without manual input, saving steps and time.
Additionally, Eats365 POS syncs Taiwan's largest CRM provider, Ocard, for the restaurant's customer information and offers, which can effectively reduce the time restaurant staff spend learning different systems and providing better customer service for a smoother, more convenient experience.
Hong Kong's Flash Coffee chain said: "As a fast-food coffee chain, our core value is to provide 'quick' service to customers.
Eats365 POS has a simple interface, easy to use, and can easily integrate with market software and hardware, making implementation very convenient. This enables us to expand as quickly as our name suggests."
Eats365 Enterprise POS System Pricing Plan
Eats365's ADVANCED plan starts at RM199 per month.
It helps you connect multiple restaurant brands and branches under one corporate or brand account.
This plan includes one POS license with over 300 configurable settings and 20+ business reports, with options to connect 13 expansion modules and multiple third-party integration solutions.
For more details, please refer to Eats365 POS System Pricing & Plans.
Enhance Dining Experience with the Enterprise POS System: Easy Integration and Quick Results
Implementing an Enterprise POS System helps management understand branch operations better,
grasp customer needs, and formulate strategies to adapt to market changes.
Through the advantages of each module, companies can achieve comprehensive upgrades in menu management, performance analysis, membership management, marketing promotions, and personnel management.
Especially with the Eats365 Enterprise POS System, which helps chain restaurants enhance customer dining experiences, maximizes the advantages of integrated enterprise processes, and drive customer return visits for many restaurant brands in Malaysia, Taiwan and Hong Kong!
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