Eats365’s F&B Tech Solution Helps Revitalize HK’s Iconic Central Market into a Dining Hotspot!

Merging History and Modernity

Central Market has a fascinating history that spans back almost 180 years. Founded in 1842, this F&B hotspot has been home to an eclectic mix of artisans and food merchants throughout its lifespan. However, to appeal to a new generation of Hong Kongers, Central Market has undergone a revitalization program that is far more than just skin-deep. 

While part of Central Market's revitalization has been focused on exterior aesthetics, it has also welcomed back new restaurants and shops so that its interior is just as exciting! Powering this new wave of restaurant merchants is Eats365’s versatile F&B solution, which connects the disparate parts of a restaurant into a single, cohesive whole.

30+ Central Market Merchants are Using Eats365's F&B Solution

Central Market’s revamp has attracted plenty of new F&B merchants that are breathing new life into this historic Hong Kong landmark. 

Right now, the following Central Market restaurant merchants are benefitting from a custom Eats365 F&B solution:

Dining Ground Food Court:

Lottajoy

Wako

Wako Sake Sushi

Mak's Beer

Winelog

Perfume Trees Gin

Fruitalks

Citta

Pulau

Central Market 1st Floor

 Idle Awhile

 I-O-N

Holly Brown

Nina Patisserie

Central Market 2nd Floor

Taste Beyond

茶古道 Tirōdo 

Chart Coffee

Lucullus Café

So Coco

繼光香香雞 J&G Fried Chicken

Rhino

Mammy Pancake 媽咪雞蛋仔

HAND3AG

一汁一菜 Ichijuissai

FIGAROPPE

Souper Authentic 球哥燉湯

On Lee 安利大排檔 On Lee Dai Pai Dong

1966 by Maria's

杏香園 Hang Heong Un

Yu Kee

Caring Tea

4 Key Reasons Central Market opted to Implement Eats365’s Solution

1. Versatility

Given that there are 30+ merchants in Central Market that are using Eats365’s F&B solution, the platform has to be extremely versatile to suit each unique business’ service style, while also offering them and their customers exceptional value. 

Of all the new restaurants that have opened up, there are cafes, bars, table service restaurants, quick serve restaurants and even a food court. Eats365’s versatile F&B platform fits each and every one of these restaurant types, thanks to a modular and custom solution approach.

What does this mean? Essentially, Eats365 allows restaurant owners to pick and choose the products, services and 3rd-party integrations that matter most to them. This way, each restaurant benefits from a budget-conscious, custom solution that not only scales with them, but is easy to rollout and master. 

2. Scalability

Speaking of scalability, uniting 30+ F&B businesses under the Central Market name requires a solution that can scale up. This means that if Central Market chooses to add more restaurants, Eats365’s F&B platform should be able to accommodate that. 

Furthermore, as new features and functionality appear on the market, Eats365’s platform should also be able to scale up and offer these to Central Market’s merchants. This level of scalability ensures that Eats365’s F&B solution doesn’t become obsolete, but rather, can remain innovative and forward-thinking over time.

3. Interoperability

Eats365’s F&B platform promotes interoperability and makes it as easy as possible for third-party solution providers to add their innovative services to work in harmony with Eats365’s F&B solution. 

In the case of Central Market, Eats365 is working with third-party companies like Nova to integrate their customer relationship management (CRM) functionality as well as a Nova-created Central Market app. In addition, Eats365 has integrated with OpenRice to allow Central Market merchants to receive orders from OpenRice’s online marketplace directly to their POS, while also allowing customers to use OpenRice Pay for added convenience.

4. Innovation 

Though Central Market is a location steeped in history, this doesn’t mean that there is no room for innovation as part of its revamp. Another reason that they picked Eats365 was because of the forward-thinking features that are baked right into Eats365’s F&B solution. 

By implementing new innovations like automation, big data, cloud technology and BYOD services, Central Market’s merchants are able to improve restaurant management, simplify their business operations and create new touchpoints for customers. 

What Modules and Features are Central Market’s Merchants Using?

Currently, Central Market restaurant merchants are using a combination of the following Eats365 modules and services as suits their business needs:

• Point of Sale (POS)

• Kitchen Display System (KDS) 

• Expedite Display

• Pickup Signage 

• Queue Ticket Kiosk

• Web Ordering (Pickup/Delivery)

• Self Ordering Solutions (EG. BYOD QR codes)

Powering Central Market to the future of Dining

Eats365 has crafted a custom F&B solution for 30+ of Central Market’s restaurant merchants to stand out from the crowd and efficiently deal with tedious operations and management tasks. 

Being passionate foodies, the Eats365 team believes that restaurants breathe life and character into communities around the world. With this in mind, we wanted Central Market’s restaurants to be able to focus on their craft and passion rather than stressing over the system that runs their business.

As equally-passionate techies, we’ve made it our goal to futureproof Central Market’s restaurant solution by integrating new technologies in ways that are useful, advantageous and easy to use.

At the end of the day, Eats365 has customized an F&B solution for Central Market that powers the future of dining by bridging the gap between history and technology.